IT GOVERNANCE & SERVICE MANAGEMENT

ISO/IEC 20000

The ISO/IEC 20000 is recognized as the first international standard for service management, which states the requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain, and improve an SMS.
The standard includes two main parts which enable service providers to identify methods to develop the quality of the services they deliver to their clients, both internally and externally whereby,
Part 1 specifies the requirements for developing and implementing a service management system and
Part 2 includes guidance on the application of service management systems within the scope of ISO/IEC 20000-1.

ISO 37500 - Outsourcing Management

In today’s world outsourcing has a significant role and value in organizations since it helps them to increase their efficiency, to mitigate risk and reduce their costs. Outsourcing refers to the acquisition of an organization’s products or services from external third-parties. ISO 37500 includes the main processes and phases of outsourcing, despite the size and sectors of the operating industry. The main aim is to provide an establishment to enable organizations to successfully outsource arrangements within the contractual phase.

ISO/IEC 38500 IT Governance

ISO/IEC 38500 provides principles, definitions, and a model to help the governing bodies understand the importance of Information Technology (IT).This standard is intended to help all types of organizations in evaluating, directing and monitoring the use of Information Technology (IT), regardless of the degree of IT usage. It consists of management practices and decisions associated with the current and future use of IT. The purpose of this standard is to promote an effective, efficient and acceptable use of IT in all organizations by informing and guiding governing bodies in governing the IT use and establishing an IT governance vocabulary.

ISO 55001 Asset Management

ISO 55001 is an asset management system standard, the main objective of which is to help organizations manage the lifecycle of assets more effectively. By implementing ISO 55001 organizations will have better control over daily activities, achieve higher return with their assets, and reduce the total cost of risk.
This standard can be applied to all organizational structures of companies, and to all types of assets. The concrete outcomes consist of a growth in effectiveness accompanied by a dramatic drop in unit cost. This framework also supports continual improvement of performance and offers improvements for an organization of any industry, type or size.

Business and Supplier Relationship Management

Business Relationship Management describes the approach used to ensure that the appropriate mechanisms are determined to manage the relationship between the service provider and the customer. It illustrates the steps that enable you to constantly remain aware of business needs and major changes in order to respond properly to these requirements.

Certified Financial Manager for IT

As the magnitude and sophistication of the available technology has increased, so have the challenges of financially managing it.
The objective of this training is to provide candidates with a way of acquiring practical skills that gives them an edge over other candidates. Certified Financial Managers for IT Services will have valuable financial information at their fingertips which will be employed to help organizations lower the cost of their IT Services, while simultaneously taking into account the quality and risk factors.