QUALITY MANAGEMENT

ISO 9001 Quality Management

As an international standard, ISO 9001 specifies the requirements for organizations that want to ensure continual improvement and meet customers’ needs. ISO 9001 was specifically designed to serve as a guiding framework for organizations of all sizes and industries as it provides a firm customer focus, namely delivering qualitative goods and services, which subsequently leads to customer satisfaction. The implementation of a Quality Management System is a strategic decision for organizations that aspire to improve their overall performance and provide a strong basis for sustainable development initiatives. The standard assists organizations and/or professionals to plan processes, interactions and have a risk-based thinking.

ISO 20700 – Guidelines for Management Consultancy Services

ISO 20700, Guidelines for Management Consultancy Services, aims to help management consultancy service providers (MCSPs) and their clients improve transparency and understanding of their consultancy assignments, in order to achieve better results. The appropriate application of this International Standard enables the service providers to reduce risk in management consultancy assignments, bring valuable expertise to an organization when initiating organizational growth and/or change and provide better value to its clients.
ISO 20700 is applicable to all MCSPs regardless of size or the operation field, including associations, governmental and non-governmental organizations, partnerships etc. While focusing on the importance of understanding and meeting client’s needs, the standard gives an opportunity to MCSPs to protect innovation and differentiation.

ISO 13485 Medical Devices Quality Management System

As an international standard, ISO 13485 determines the requirements for the medical devices industry. This standard was established to be used by companies during the life cycle of medical devices, from the production to post-production, including decommission and disposal. However, ISO 13485 can also be operated by other parties such as certification bodies which can assist in the certification processes. ISO 13485 serves as a tool for organizations to develop and retain their processes efficiently. Organizations that are striving for continuous improvement will benefit from this standard by being able to provide safe and competent medical devices and achieve the trust of customers.

The International Automotive Task Force (IATF) 16949

The International Automotive Task Force (IATF) published the IATF 16949 as the Quality Management Standard for the automotive industry. IATF 16949 is considered as an innovative standard, which is customer- focused and integrates the automotive customer specific requirements. IATF 16949 is not a separate quality management standard, but it is rather applied as a supplement to and combined with ISO 9001. This international standard aligns with other key management system standards and outlines the Quality Management requirements for organizations which work in the production and/or service of automotive parts and/or related accessory parts.

ISO/IEC 17025 Laboratory Management System

The term IEC stands for International Electrotechnical Commission which in cooperation with ISO creates the specific system for global standardization. ISO/IEC 17025 is an international standard for testing and calibration laboratories. It was established with the aim of offering quality and improving the processes within laboratories.  ISO/IEC 17025 has two key clauses; Management Requirements which are associated with the performance and efficiency of the Quality Management System inside the laboratory, and Technical Requirements which focus on the competencies of employees, testing methodology, equipment, and the test and calibration results.

ISO/TS 29001 Oil and Gas - Quality Management

ISO/TS 29001, as an international standard, is the result of the collaboration between ISO and the international oil and gas industry, which is primarily focused on the oil and gas supply chain. It specifies the Quality Management Systems requirements for the layout, establishment, production, and implementation of products and services for the petroleum, petrochemical and natural gas industries.

Six Sigma

Six Sigma is a management strategy which uses data and statistical measurement tools to optimize business processes. Being used initially by big companies such as Motorola and General Electrics (GE), Six Sigma applies instruments and techniques with the aim of eliminating defects and decreasing the process variation.

ISO 13053 Six Sigma Methodology

ISO 13053 is an international standard that describes the Six Sigma methodology. This methodology is used for improving business processes in an organization. Many companies have process variations which often result in defects and errors such as waste abundance. The purpose of Six Sigma is to identify and significantly diminish variations by using statistical approaches to decrease error rates and increase quality performances. In addition, the Six Sigma methodology can be used to improve existing processes through DMAIC (Define, Measure, Analyze, Improve and Control) or DMADV (Define, Measure, Analyze, Design and Verify) which is used for the development of a new service, product or process.

ISO 21500 Project Management

ISO 21500 provides guidance on concepts and processes of project management that are important for, and have impact on the performance of projects. This guide comprehends a straightforward introduction and also explains the practical application on how to deliver projects successfully and ensure a sustainable future. ISO 21500 is a professional methodology which combines project management best practices and conveys them collectively. Also, it can be used by any type of organization, including public, private or community organizations, and for any type of project, regardless of its complexity, size or duration.

ISO 39001 Road Traffic Safety Management

As an international standard, ISO 39001 specifies the requirements for Road Traffic Safety Management Systems. Additionally, it serves as a tool for organizations to reduce and eventually eliminate accidents, deaths and severe injuries associated with road traffic crashes. Road Traffic Safety (RTS) is considered as a global issue, as the number of accidents that occur worldwide is constantly rising. Therefore, firms and/or individuals, who are committed to improving road safety and offer quality, will benefit from the implementation of ISO 39001. This standard identifies improved elements of road traffic safety, which enable organizations to reach their desired outcomes.

ISO 21001 Educational Organizations Management

ISO 21001 is an international standard developed by the International Organization for Standardization which provides management tools for organizations that offer educational products and services. It intends to help educational providers meet students’ requirements and needs. ISO 21001 is based on ISO 9001 – Quality Management Systems, but it provides a specific framework for educational organizations that aim to enhance the satisfaction of their learners by improving the educational processes and ensuring conformity to learners’ requirements. The standard can be applicable to all organizations that provide a curriculum for the development of knowledge, skills and attitudes by means of different lecturing methods.

ISO 30301 Management System for Records

Organizational success depends mainly on implementing and maintaining a management system, which is specifically established to improve operations while meeting the needs of stakeholders. Management systems offer the best practices to manage resources and take executive decisions that intend to help organizations achieve their goals and objectives. ISO 30301 was developed to help organizations implement, operate and improve an efficient Management System for Records (MSR). The latter enables organizations to achieve business efficiency, accountability, continuity, and risk management. It also enables the preservation of collected data in response to the challenges of today’s digital environment.

AS9100 Aerospace Quality Management System

AS9100 is an international standard which specifies the requirements for Aviation, Space and defence Organizations. The standard includes all the ISO 9001 requirements and adds requirements determined to be pertinent to the Aviation, Space and defence industry. AS9100 was established with the primary aim of providing safe and reliable products for the aerospace industry. The standard is built upon requirements that are set to provide a harmonious global standard that meets the needs and requirements of all aerospace companies worldwide.

ISO 22222 Personal Financial Planning

ISO 22222 is an international standard which aims at increasing client confidence by providing an internationally agreed benchmark for high quality personal financial planning services. The standard outlines the requirements by providing a framework which applies to the ethical behaviour, competences, and experience of personal financial planners, regardless of their employment status.

Root Cause Analysis

– Root Cause Analysis is a well-known method to find the primary causes of a problem by sourcing a wide range of tools and techniques. By looking at the reasons of why a problem occurs, you can correct or eliminate the incidence of the underlying problem. A Root Cause Analysis tends to uncover issues such as faulty design and materials, failure of machines, human error, incorrect work instructions or procedures, among many other structural issues.. Thus, its importance is paramount when attempting to evaluate the system and reduce or eliminate errors.

TL 9000 QMS for Supply Chain and Telecommunications

TL 9000 is a quality management system designed to provide a quality benchmark for organizations that operate in the Information and Communications Technologies (ICT) industry. The standard aims to achieve excellence by outlining the system requirements related to the design, development, production, delivery, initiation and maintenance of ICT products: hardware, software and services. Moreover, this system monitors performance as a means of continuous improvement.

Quality Assurance and Control Plan

The Quality Assurance and Control Plan serves as the fundamental basis for ensuring that an organization is delivering the right results and meeting customers’ expectations. This plan is performed through an ongoing evaluation and monitoring of processes. The quality assurance and control plan provide guidance on the required principles, appropriate methods and best practices which organizations should follow in order to excel in their field.

ISO 10377 Consumer Product Safety

ISO 10377 is a globally accepted international standard that provides guidance on managing consumer product safety. The standard helps suppliers identify and reduce potential risks before launching their products into the market. Moreover, ISO 10377 helps suppliers increase consumer confidence, facilitate access to international markets, comply with legal requirements and offer a systematic approach to product safety.

Customer Satisfaction

Customer satisfaction is the degree of happiness and satisfaction that your customers obtain from the products and services that you deliver. In order to understand their customers, companies need to constantly examine the interactions of customers with the products and services that they provide for the purpose of identifying the sources of customer dissatisfaction. Organizations that operate in different fields, therefore, need to identify their customer expectations, gather and analyze customer data, pinpoint areas that need improvement, and regularly monitor customer satisfaction rates.